Purpose

This Enterprise Service Bus system allows a software developer to set up a series of actions as an Interactive Voice Response (IVR) system, that will execute upon a telephone call either being initialized by, or sent to, a phone number registered by a supported telephony service provider.

End User Experience

A User of a WorkXpress Application will either make, or receive a phone call from the Interactive Voice Response (IVR) system, based on the actions configured on the IVR triggers.

Data Sources

The data source selection for an Incoming ESB Profile will determine what helpers and configuration is needed and or available.

Data Handlers

The data handler selection for an Outgoing ESB Profile will determine what helpers and configuration is needed and or available.

enterprise service bus - telephony ivr.txt · Last modified: 2016/09/14 14:19 (external edit)
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