This article addresses the methods you should follow if you encounter issues in your application.
When automation isn't working quite right, and you don't know why, it's always a good idea to take an action log of the automation in action.
When a query doesn't return the records you think it should…
Sometimes the automation works *too* well, and you end up hiding a critical page or form from every user, not just those who shouldn't be able to see that page or form. Follow this guide on how to disabled your security actions in Development so you can correct those actions and re-enable them.