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| + | ====== Enterprise Service Bus Data Handler - Outgoing IVR Call ====== | ||
| + | ===== Purpose ===== | ||
| + | The Outgoing IVR (Interactive Voice Response) Call data handler allows the software developer to set up a series of actions to be utilized when a phone call is made to a telephone number in the application, and that call is made from a phone number registered and set up with a supported telephony service provider. The application places a phone call to an outside number, a person answers, and these actions handle the call. | ||
| + | |||
| + | ===== Options ===== | ||
| + | There are two configuration options in this data handler. | ||
| + | |||
| + | * Call to this number - This must be a valid phone number to call out to. | ||
| + | * Call from this number - This is a number provided by a supported telephony service. Contact [[support@workxpress.com|support@workxpress.com]] to register a number for IVR use. | ||
| + | | ||
| + | ===== Triggering ===== | ||
| + | This Data Handler is triggered via an [[Action Type - Enterprise Service Bus|Enterprise Service Bus Action]]. To see which actions will trigger this Data Handler use the "Outgoing" tab on the [[Enterprise Service Bus|Enterprise Service Bus]] page. | ||
| + | | ||
| + | ===== Handling a Call ===== | ||
| + | There is currently only one way to handle calls for this data handler. | ||
| + | |||
| + | * [[Enterprise Service Bus Data Handler - Telephony IVR Actions|Telephony IVR Actions]] - In addition to all other [[Action Manager|Action Types]], there are special [[Action Type - IVR|IVR Action Types]] available for handling the call. | ||
