IVR

These actions communicate with users via Interactive Voice Response (IVR). They are only available for use with a Telephony (IVR) ESB Profile.

Settings

Say a Phrase

This action will make a computerized voice say a statement.

What phrase would you like to be read?

Use this expression to define a phrase to be read to the caller.

What voice would you like to use?

Choose the computer voice to use.

Describe this action

Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

Play a Recording

This action will play an audio file.

Where is the audio file you'd like to play from?

You will have two options: On a server on the Internet, at a URL and In a file attachment field. This selection will determine which of the two fields listed below will be available.

What's the URL to the audio file?

Use this expression to define a URL to an audio file to play. Accepted formats are MP3, WAV, AIFF, GSM and ULAW.

On what record, and in what File Attachment Field is the audio file?

Query a record and choose a file attachment field that contains an audio file to play. Accepted formats are MP3, WAV, AIFF, GSM and ULAW.

Describe this action

Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

Record Digits

This action will record digits entered by the caller.

How many digits do you want to restrict their input to?

Use this expression to define the maximum length of the digits they can enter.

What digit should signify that the caller is done entering digits?

Use this expression to define a digit the caller can press to signify that they are done entering digits. For example, #.

Describe this action

Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

This action will say a phrase, and then wait for the caller to enter some digits. Based on the digits entered, other actions will be triggered.

What phrase would you like to be read?

Use this expression to define a phrase to be read to the caller.

What voice would you like to use?

Choose the computer voice to use.

What digit should signify that the caller is done entering digits?

Use this expression to define a digit the caller can press to signify that they are done entering digits. For example, #.

Describe this action

Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

Record Voice

This action will record the user's voice and provide a URL to the recording.

On what record, and in what field would you like to store the URL to the recording?

Query a record and choose a field in which to store the URL to the recording of the caller's voice.

What digit should signify that the caller is done speaking?

Use this expression to define a digit the caller can press to signify that they are done speaking. For example, #.

How long, in seconds, is the maximum length for this recording?

Use this expression to define the maximum length of the recording.

Play a beep to prompt the caller to start speaking.

Allows the user to hear a beep when recording begins.

Describe this action

Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

Transfer

This action will transfer the call to another phone number.

What number would you like to transfer the caller to?

Use this expression to define the phone number to transfer the caller to. For example, 717-609-6861.

Describe this action

Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

Hang Up

This action will terminate the call.

Describe this action

Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

action type - ivr.txt · Last modified: 2016/09/14 14:19 (external edit)
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