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These actions communicate with users via Interactive Voice Response (IVR). They are only available for use with a Telephony (IVR) ESB Profile.
This action will make a computerized voice say a statement.
Use this expression to define a phrase to be read to the caller.
Choose the computer voice to use.
Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.
This action will play an audio file.
You will have two options: On a server on the Internet, at a URL and In a file attachment field. This selection will determine which of the two fields listed below will be available.
Use this expression to define a URL to an audio file to play. Accepted formats are MP3, WAV, AIFF, GSM and ULAW.
Query a record and choose a file attachment field that contains an audio file to play. Accepted formats are MP3, WAV, AIFF, GSM and ULAW.
Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.
This action will record digits entered by the caller.
Use this expression to define the maximum length of the digits they can enter.
Use this expression to define a digit the caller can press to signify that they are done entering digits. For example, #.
Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.
This action will say a phrase, and then wait for the caller to enter some digits. Based on the digits entered, other actions will be triggered.
Use this expression to define a phrase to be read to the caller.
Choose the computer voice to use.
Use this expression to define a digit the caller can press to signify that they are done entering digits. For example, #.
Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.
This action will record the user's voice and provide a URL to the recording.
Query a record and choose a field in which to store the URL to the recording of the caller's voice.
Use this expression to define a digit the caller can press to signify that they are done speaking. For example, #.
Use this expression to define the maximum length of the recording.
Allows the user to hear a beep when recording begins.
Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.
This action will transfer the call to another phone number.
Use this expression to define the phone number to transfer the caller to. For example, 717-609-6861.
Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.
This action will terminate the call.
Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.