====== IVR ======
These actions communicate with users via Interactive Voice Response (IVR).  They are only available for use with a [[Enterprise Service Bus - Telephony IVR|Telephony (IVR)]] ESB Profile.

===== Settings =====

==== Say a Phrase ====
This action will make a computerized voice say a statement.
=== What phrase would you like to be read? ===
Use this expression to define a phrase to be read to the caller.
=== What voice would you like to use? ===
Choose the computer voice to use.
=== Describe this action ===
Useful as a comment, this description will overwrite the automatically generated description in the [[Action Manager|Action Manager]].

==== Play a Recording ====
This action will play an audio file.
=== Where is the audio file you'd like to play from? ===
You will have two options: On a server on the Internet, at a URL and In a file attachment field.  This selection will determine which of the two fields listed below will be available.
== What's the URL to the audio file? ==
Use this expression to define a URL to an audio file to play. Accepted formats are MP3, WAV, AIFF, GSM and ULAW.
== On what record, and in what File Attachment Field is the audio file? ==
Query a record and choose a file attachment field that contains an audio file to play. Accepted formats are MP3, WAV, AIFF, GSM and ULAW.
=== Describe this action ===
Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

==== Record Digits ====
This action will record digits entered by the caller.
=== How many digits do you want to restrict their input to? ===
Use this expression to define the maximum length of the digits they can enter.
=== What digit should signify that the caller is done entering digits? ===
Use this expression to define a digit the caller can press to signify that they are done entering digits. For example, #.
=== Describe this action ===
Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

==== Play a Menu ====
This action will say a phrase, and then wait for the caller to enter some digits. Based on the digits entered, other actions will be triggered.
=== What phrase would you like to be read? ===
Use this expression to define a phrase to be read to the caller.
=== What voice would you like to use? ===
Choose the computer voice to use.
=== What digit should signify that the caller is done entering digits? ===
Use this expression to define a digit the caller can press to signify that they are done entering digits. For example, #.
=== Describe this action ===
Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

==== Record Voice ====
This action will record the user's voice and provide a URL to the recording.
=== On what record, and in what field would you like to store the URL to the recording? ===
Query a record and choose a field in which to store the URL to the recording of the caller's voice.
=== What digit should signify that the caller is done speaking? ===
Use this expression to define a digit the caller can press to signify that they are done speaking. For example, #.
=== How long, in seconds, is the maximum length for this recording? ===
Use this expression to define the maximum length of the recording.
=== Play a beep to prompt the caller to start speaking. ===
Allows the user to hear a beep when recording begins.
=== Describe this action ===
Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

==== Transfer ====
This action will transfer the call to another phone number.
=== What number would you like to transfer the caller to? ===
Use this expression to define the phone number to transfer the caller to. For example, 717-609-6861.
=== Describe this action ===
Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

==== Hang Up ====
This action will terminate the call.
=== Describe this action ===
Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.