Your Assigned Support Team for Live Support, 24-7 Training

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uccess at anything in life is about having a great team of people, and we are a great team of software builders dedicated to helping you succeed. In fact, we want to see your project succeed just as much as you do! WorkXpress will assign dedicated support representatives who will invest time in you and will personally help you with any questions that you may have. You may contact them by phone, email, instant message or however best suits you both. Our representatives will even setup webinars upon request if desktop sharing or conferencing is required. Appropriate questions to ask your support representative could include;

  • Technical questions not answered on the WX Wiki
  • Specification and requirements gathering questions
  • Questions about integrations and 3rd party services
  • Questions about compliance and security issues
  • Systems Administration and SDLC questions
  • Billing questions
  • …and much more

WorkXpress also offers premium enterprise level and onsite training. Please see your sales or support representative for more information.

Treff LaPlante, CEO

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aPlante drives the vision of making complex data driven software applications easy, fast and affordable for organizations of all sizes. The result is the WorkXpress platform, which reduces traditionally complex programming and systems administration tasks to simple point-and-click interfaces in a language that untrained people can understand. WorkXpress has demonstrated development time reductions versus the traditional approach in excess of 90%, and without any programming required or feature loss.

Treff’s guidance helped power the cloud computing based WorkXpress to be noticed by the largest analyst firms in the world including Forrester, Gartner and Tier 1 Research. Each has actively written about the WorkXpress Platform, calling it “disruptive” and a strong performer in the fast growing Platform as a Service space.

LaPlante is actively involved in the fast growing cloud computing space. He is regularly called upon by media to conduct seminars and offer insight into the intricacies, benefits and future of the cloud. In 2010, CloudSlam featured Treff as one of its premier speakers and Intellect Resources requested multiple presentations about the cloud and security for their base of health IT executives.

In addition to speaking roles, Treff is an active member of the cloud and virtualization blogging community. In 2010, he was named one of the Top 30 Virtualization Bloggers in the World by Sys-Con Media. He is also a weekly feature blogger for the prestigious “Gadget Cube” blog on the Central Penn Business Journal website. Other publications and sites he has written for include CloudBook.net, ModernAnalyst.com, and Ulitzer.com.

Treff’s career has spanned more than 20 years in the emerging technology space. As director of operations for eBay's HomesDirect, he created strategic relationships with Fortune 500 companies and worked towards the sale of the company to eBay. Prior to that LaPlante was director of strategy at Vivendi-Universal Interactive. Here he conducted strategic and M&A activities, and applied quantitative management principles to sales, marketing, and product line functions. He served as the point person for the management team that sold Cendant Software to Vivendi-Universal.

Treff began his career as a commodities trader brokering goods to and from the then dissolving Soviet Union. Treff received his MBA from Pepperdine University and a BS in Chemical Engineering from The Pennsylvania State University.

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Noah Coburn, Manager of Customer Engagements

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oah Coburn leads all customer application development and support initiatives at WorkXpress and supervises a team of implementers. At any point in time, Noah will may have approximately ten customer projects in various phases of implementation under his supervision. Noah likes to take a proactive approach to customer communication and personally leads each and every customer meeting. Noah’s track record of success in creating happy customers is unparalleled in the industry today.

Noah hails from Liberty University where he graduated Summa Cum Laude with a B.S. in Mathematics.

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Drew McLain, Director of Technology

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rew oversees all platform development at Express Dynamics turning vision into a reality and delivering the first software platform of its kind, the WorkXpress™ engine. Drew has broad experience in platforms, systems, scripted and compiled languages.

Drew began his career as a web developer working for both Global Internet Associates and GE Capital Mortgage Services. At GE, Drew became the lead programmer for the division's intranet and after successful completion of this project he assumed similar responsibilities for GE's Supply and Support division.

Drew then went on to lead development of revolutionary real estate management software for Real Estate Trading Systems based in San Bernardino, CA. Next he led a team to reengineer a web based consumer real estate application for Weichert Rental Network in Philadelphia, PA.

During his time at Interactive Services Group he was responsible for creating an enterprise system for order tracking, invoicing and trouble tickets. While at HomeNet, Inc. he created, configured and deployed custom web-based inventory management applications for the automotive industry. Additionally, he led a team of developers to standardize product lines and to simplify the technology for the end user.

Drew is a graduate of Kutztown University where he earned a Bachelor's of Computer and Information Science and Technology.

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support.txt · Last modified: 2016/09/14 14:19 (external edit)
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