This shows you the differences between two versions of the page.

Link to this comparison view

enterprise service bus data source - incoming ivr call [2016/09/14 14:19] (current)
Line 1: Line 1:
 +====== Enterprise Service Bus Data Source - Incoming IVR Call ======
 +===== Purpose =====
 +The Incoming IVR (Interactive Voice Response) Call data source allows the software developer to set up a series of actions to be utilized when a phone call comes in to a telephone number registered and setup with a supported telephony service provider as one that gets routed into this application. ​ A person makes a call to a specific number, the application answers, and these actions handle the call.
 +===== Triggering =====
 +This data source is triggered whenever the telecommunications service provider receives an incoming call to the registered phone number. ​ That number must be set up to call upon this specific ESB profile to receive its interactive voice response actions. Contact support@workxpress.com to register a number for IVR use.
 +===== Data Handlers =====
 +There is currently only one data handler available for this data source.
 +  * [[Enterprise Service Bus Data Handler - Telephony IVR Actions|Telephony IVR Actions]] - In addition to all other [[Action Manager|Action Types]], there are special [[Action Type - IVR|IVR Action Types]] available for handling the call.
enterprise service bus data source - incoming ivr call.txt ยท Last modified: 2016/09/14 14:19 (external edit)
Copyright WorkXpress, 2020