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enterprise service bus data handler - telephony ivr actions [2016/09/14 14:19] (current)
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 +[[Enterprise Service Bus Data Handler - Telephony (IVR) Actions]]
  
 +====== Enterprise Service Bus Data Handler - Telephony (IVR) Actions ======
 +
 +===== Purpose =====
 +
 +This data handler allows a software developer to build a series of actions to implement a Telephony (IVR) call.
 +
 +===== Triggering =====
 +
 +This Data Source is triggered automatically when an application performs an operation that triggers an [[Enterprise Service Bus Data Handler - Outgoing IVR Call|Outgoing IVR Call ESB]].
 +
 +To access the action triggers and start building actions, create an [[Action Type - Enterprise Service Bus|Enterprise Services Bus Action]], choose the [[Enterprise Service Bus - Telephony IVR|Telephony IVR]] Option, and then click on the link in the ESB Profile Configuration Page 'Setup Telephony Actions for this ESB Profile'​.
 +
 +{{:​ivractionoutgoing.png?​nolink|}}
 +
 +This Data Source can also be triggered when a phone call is received that directs to an [[Enterprise Service Bus Data Source - Incoming IVR Call|Incoming IVR Call ESB]].
 +
 +To access the action trigger and start building actions, create an Incoming ESB Profile through the [[Enterprise Service Bus|ESB Profile Interface]],​ choose the Incoming IVR Call Service, and click on the link in the ESB Profile Configuration Page 'Setup Telephony Actions for this ESB Profile'​.
 +
 +{{:​ivractionincoming.png?​nolink|}}
 +===== Action Data =====
 +
 +The [[Action Type - IVR|IVR Action Type]] can only be used here and provide the software developer with many tools to construct a call as they see fit.
 +
 +==== Processing ====
 +
 +{{:​ivractionprocessing.png?​nolink&​1000}}
enterprise service bus data handler - telephony ivr actions.txt ยท Last modified: 2016/09/14 14:19 (external edit)
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