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enterprise service bus data handler - telephony ivr actions [2016/09/14 18:19] |
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+ | [[Enterprise Service Bus Data Handler - Telephony (IVR) Actions]] | ||
+ | ====== Enterprise Service Bus Data Handler - Telephony (IVR) Actions ====== | ||
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+ | ===== Purpose ===== | ||
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+ | This data handler allows a software developer to build a series of actions to implement a Telephony (IVR) call. | ||
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+ | ===== Triggering ===== | ||
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+ | This Data Source is triggered automatically when an application performs an operation that triggers an [[Enterprise Service Bus Data Handler - Outgoing IVR Call|Outgoing IVR Call ESB]]. | ||
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+ | To access the action triggers and start building actions, create an [[Action Type - Enterprise Service Bus|Enterprise Services Bus Action]], choose the [[Enterprise Service Bus - Telephony IVR|Telephony IVR]] Option, and then click on the link in the ESB Profile Configuration Page 'Setup Telephony Actions for this ESB Profile'. | ||
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+ | {{:ivractionoutgoing.png?nolink|}} | ||
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+ | This Data Source can also be triggered when a phone call is received that directs to an [[Enterprise Service Bus Data Source - Incoming IVR Call|Incoming IVR Call ESB]]. | ||
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+ | To access the action trigger and start building actions, create an Incoming ESB Profile through the [[Enterprise Service Bus|ESB Profile Interface]], choose the Incoming IVR Call Service, and click on the link in the ESB Profile Configuration Page 'Setup Telephony Actions for this ESB Profile'. | ||
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+ | {{:ivractionincoming.png?nolink|}} | ||
+ | ===== Action Data ===== | ||
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+ | The [[Action Type - IVR|IVR Action Type]] can only be used here and provide the software developer with many tools to construct a call as they see fit. | ||
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+ | ==== Processing ==== | ||
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+ | {{:ivractionprocessing.png?nolink&1000}} |