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enterprise service bus - telephony ivr [2016/09/14 14:19] (current)
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 +===== Purpose =====
 +This [[Enterprise Service Bus]] system allows a software developer to set up a series of actions as an Interactive Voice Response (IVR) system, that will execute upon a telephone call either being initialized by, or sent to, a phone number registered by a supported telephony service provider.
  
 +===== End User Experience =====
 +A User of a WorkXpress Application will either make, or receive a phone call from the Interactive Voice Response (IVR) system, based on the actions configured on the IVR triggers.
 +
 +===== Data Sources =====
 +The data source selection for an Incoming ESB Profile will determine what helpers and configuration is needed and or available.
 +  * [[Enterprise Service Bus Data Source - Incoming IVR Call|Telephony (IVR) Incoming IVR Call]]
 +
 +===== Data Handlers =====
 +The data handler selection for an Outgoing ESB Profile will determine what helpers and configuration is needed and or available.
 +  * [[Enterprise Service Bus Data Handler - Outgoing IVR Call|Telephony (IVR) Outgoing IVR Call]]
enterprise service bus - telephony ivr.txt ยท Last modified: 2016/09/14 14:19 (external edit)
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