- Introduction to WorkXpress
- Building Your Application
- Examples and Best Practices
- Technical Manual
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| + | ===== Purpose ===== | ||
| + | This [[Enterprise Service Bus]] system allows a software developer to set up a series of actions as an Interactive Voice Response (IVR) system, that will execute upon a telephone call either being initialized by, or sent to, a phone number registered by a supported telephony service provider. | ||
| + | ===== End User Experience ===== | ||
| + | A User of a WorkXpress Application will either make, or receive a phone call from the Interactive Voice Response (IVR) system, based on the actions configured on the IVR triggers. | ||
| + | |||
| + | ===== Data Sources ===== | ||
| + | The data source selection for an Incoming ESB Profile will determine what helpers and configuration is needed and or available. | ||
| + | * [[Enterprise Service Bus Data Source - Incoming IVR Call|Telephony (IVR) Incoming IVR Call]] | ||
| + | |||
| + | ===== Data Handlers ===== | ||
| + | The data handler selection for an Outgoing ESB Profile will determine what helpers and configuration is needed and or available. | ||
| + | * [[Enterprise Service Bus Data Handler - Outgoing IVR Call|Telephony (IVR) Outgoing IVR Call]] | ||
