Send/Receive SMS Messages

You can send text messages to users via SMS. You can choose to be able to receive replies.

Settings

Send A Message (No Response)

Send Text To

Build the phone number to send the SMS message to. For U.S. numbers, this can be of the form (555)555-5555 or simply of the form 5555555555. For international numbers, include the country code for the phone number (e.g. +011 (555)555-5555). If a country code is included, be sure to include the ‘+’ at the beginning of the number.

Send Text From

Build the phone number to send the SMS message from. This number must have been registered with WorkXpress in order to send SMS messages using this action. For help registering a phone number for SMS messaging, contact us at support@workxpress.com.

Message Body

Build the contents of the SMS message to send. This message must not exceed 160 characters! Any characters in excess of 160 will not be included in the message.

Describe this action

Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

Send A Message (Prompt For Response)

Send Text To

Build the phone number to send the SMS message to. For U.S. numbers, this can be of the form (555)555-5555 or simply of the form 5555555555. For international numbers, include the country code for the phone number (e.g. +011 (555)555-5555). If a country code is included, be sure to include the ‘+’ at the beginning of the number.

Send Text From

Build the phone number to send the SMS message from. This number must have been registered with WorkXpress in order to send SMS messages using this action. For help registering a phone number for SMS messaging, contact us at support@workxpress.com.

Message Body

Build the contents of the SMS message to send. This message must not exceed 160 characters! Any characters in excess of 160 will not be included in the message.

Message if the Reply is Not Recognized

If the phone number responds with a message that does not match one of the replies listed below, a message is sent to inform them their response was not recognized. Build the contents of that message here. This message must not exceed 160 characters. If left empty the default response is “I’m sorry, I didn’t understand that response. Please try again.”

Responses

Valid Responses - Define the valid responses for this message. If the received response exactly matches one of the valid responses below, the corresponding automation will take place.

Response

Type the response to expect, such “Yes”, “No”, “Confirmed”, etc. (do not use quotation marks).

Description

This is an internal description for the response.

Describe this action

Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.

action type - sms messages.txt · Last modified: 2016/09/14 14:19 (external edit)
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