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action type - ivr [2016/09/14 14:19] (current)
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 +====== IVR ======
 +These actions communicate with users via Interactive Voice Response (IVR). ​ They are only available for use with a [[Enterprise Service Bus - Telephony IVR|Telephony (IVR)]] ESB Profile.
  
 +===== Settings =====
 +
 +==== Say a Phrase ====
 +This action will make a computerized voice say a statement.
 +=== What phrase would you like to be read? ===
 +Use this expression to define a phrase to be read to the caller.
 +=== What voice would you like to use? ===
 +Choose the computer voice to use.
 +=== Describe this action ===
 +Useful as a comment, this description will overwrite the automatically generated description in the [[Action Manager|Action Manager]].
 +
 +==== Play a Recording ====
 +This action will play an audio file.
 +=== Where is the audio file you'd like to play from? ===
 +You will have two options: On a server on the Internet, at a URL and In a file attachment field. ​ This selection will determine which of the two fields listed below will be available.
 +== What's the URL to the audio file? ==
 +Use this expression to define a URL to an audio file to play. Accepted formats are MP3, WAV, AIFF, GSM and ULAW.
 +== On what record, and in what File Attachment Field is the audio file? ==
 +Query a record and choose a file attachment field that contains an audio file to play. Accepted formats are MP3, WAV, AIFF, GSM and ULAW.
 +=== Describe this action ===
 +Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.
 +
 +==== Record Digits ====
 +This action will record digits entered by the caller.
 +=== How many digits do you want to restrict their input to? ===
 +Use this expression to define the maximum length of the digits they can enter.
 +=== What digit should signify that the caller is done entering digits? ===
 +Use this expression to define a digit the caller can press to signify that they are done entering digits. For example, #.
 +=== Describe this action ===
 +Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.
 +
 +==== Play a Menu ====
 +This action will say a phrase, and then wait for the caller to enter some digits. Based on the digits entered, other actions will be triggered.
 +=== What phrase would you like to be read? ===
 +Use this expression to define a phrase to be read to the caller.
 +=== What voice would you like to use? ===
 +Choose the computer voice to use.
 +=== What digit should signify that the caller is done entering digits? ===
 +Use this expression to define a digit the caller can press to signify that they are done entering digits. For example, #.
 +=== Describe this action ===
 +Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.
 +
 +==== Record Voice ====
 +This action will record the user's voice and provide a URL to the recording.
 +=== On what record, and in what field would you like to store the URL to the recording? ===
 +Query a record and choose a field in which to store the URL to the recording of the caller'​s voice.
 +=== What digit should signify that the caller is done speaking? ===
 +Use this expression to define a digit the caller can press to signify that they are done speaking. For example, #.
 +=== How long, in seconds, is the maximum length for this recording? ===
 +Use this expression to define the maximum length of the recording.
 +=== Play a beep to prompt the caller to start speaking. ===
 +Allows the user to hear a beep when recording begins.
 +=== Describe this action ===
 +Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.
 +
 +==== Transfer ====
 +This action will transfer the call to another phone number.
 +=== What number would you like to transfer the caller to? ===
 +Use this expression to define the phone number to transfer the caller to. For example, 717-609-6861.
 +=== Describe this action ===
 +Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.
 +
 +==== Hang Up ====
 +This action will terminate the call.
 +=== Describe this action ===
 +Useful as a comment, this description will overwrite the automatically generated description in the Action Manager.
action type - ivr.txt ยท Last modified: 2016/09/14 14:19 (external edit)
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