- Introduction to WorkXpress
- Building Your Application
- Examples and Best Practices
- Technical Manual
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| + | ====== IVR ====== | ||
| + | These actions communicate with users via Interactive Voice Response (IVR). They are only available for use with a [[Enterprise Service Bus - Telephony IVR|Telephony (IVR)]] ESB Profile. | ||
| + | ===== Settings ===== | ||
| + | |||
| + | ==== Say a Phrase ==== | ||
| + | This action will make a computerized voice say a statement. | ||
| + | === What phrase would you like to be read? === | ||
| + | Use this expression to define a phrase to be read to the caller. | ||
| + | === What voice would you like to use? === | ||
| + | Choose the computer voice to use. | ||
| + | === Describe this action === | ||
| + | Useful as a comment, this description will overwrite the automatically generated description in the [[Action Manager|Action Manager]]. | ||
| + | |||
| + | ==== Play a Recording ==== | ||
| + | This action will play an audio file. | ||
| + | === Where is the audio file you'd like to play from? === | ||
| + | You will have two options: On a server on the Internet, at a URL and In a file attachment field. This selection will determine which of the two fields listed below will be available. | ||
| + | == What's the URL to the audio file? == | ||
| + | Use this expression to define a URL to an audio file to play. Accepted formats are MP3, WAV, AIFF, GSM and ULAW. | ||
| + | == On what record, and in what File Attachment Field is the audio file? == | ||
| + | Query a record and choose a file attachment field that contains an audio file to play. Accepted formats are MP3, WAV, AIFF, GSM and ULAW. | ||
| + | === Describe this action === | ||
| + | Useful as a comment, this description will overwrite the automatically generated description in the Action Manager. | ||
| + | |||
| + | ==== Record Digits ==== | ||
| + | This action will record digits entered by the caller. | ||
| + | === How many digits do you want to restrict their input to? === | ||
| + | Use this expression to define the maximum length of the digits they can enter. | ||
| + | === What digit should signify that the caller is done entering digits? === | ||
| + | Use this expression to define a digit the caller can press to signify that they are done entering digits. For example, #. | ||
| + | === Describe this action === | ||
| + | Useful as a comment, this description will overwrite the automatically generated description in the Action Manager. | ||
| + | |||
| + | ==== Play a Menu ==== | ||
| + | This action will say a phrase, and then wait for the caller to enter some digits. Based on the digits entered, other actions will be triggered. | ||
| + | === What phrase would you like to be read? === | ||
| + | Use this expression to define a phrase to be read to the caller. | ||
| + | === What voice would you like to use? === | ||
| + | Choose the computer voice to use. | ||
| + | === What digit should signify that the caller is done entering digits? === | ||
| + | Use this expression to define a digit the caller can press to signify that they are done entering digits. For example, #. | ||
| + | === Describe this action === | ||
| + | Useful as a comment, this description will overwrite the automatically generated description in the Action Manager. | ||
| + | |||
| + | ==== Record Voice ==== | ||
| + | This action will record the user's voice and provide a URL to the recording. | ||
| + | === On what record, and in what field would you like to store the URL to the recording? === | ||
| + | Query a record and choose a field in which to store the URL to the recording of the caller's voice. | ||
| + | === What digit should signify that the caller is done speaking? === | ||
| + | Use this expression to define a digit the caller can press to signify that they are done speaking. For example, #. | ||
| + | === How long, in seconds, is the maximum length for this recording? === | ||
| + | Use this expression to define the maximum length of the recording. | ||
| + | === Play a beep to prompt the caller to start speaking. === | ||
| + | Allows the user to hear a beep when recording begins. | ||
| + | === Describe this action === | ||
| + | Useful as a comment, this description will overwrite the automatically generated description in the Action Manager. | ||
| + | |||
| + | ==== Transfer ==== | ||
| + | This action will transfer the call to another phone number. | ||
| + | === What number would you like to transfer the caller to? === | ||
| + | Use this expression to define the phone number to transfer the caller to. For example, 717-609-6861. | ||
| + | === Describe this action === | ||
| + | Useful as a comment, this description will overwrite the automatically generated description in the Action Manager. | ||
| + | |||
| + | ==== Hang Up ==== | ||
| + | This action will terminate the call. | ||
| + | === Describe this action === | ||
| + | Useful as a comment, this description will overwrite the automatically generated description in the Action Manager. | ||
