Enterprise Service Bus Data Handler - Outgoing IVR Call

The Outgoing IVR (Interactive Voice Response) Call data handler allows the software developer to set up a series of actions to be utilized when a phone call is made to a telephone number in the application, and that call is made from a phone number registered and set up with a supported telephony service provider. The application places a phone call to an outside number, a person answers, and these actions handle the call.

There are two configuration options in this data handler.

• Call to this number - This must be a valid phone number to call out to.
• Call from this number - This is a number provided by a supported telephony service. Contact support@workxpress.com to register a number for IVR use.

This Data Handler is triggered via an Enterprise Service Bus Action. To see which actions will trigger this Data Handler use the “Outgoing” tab on the Enterprise Service Bus page.

There is currently only one way to handle calls for this data handler.

• Telephony IVR Actions - In addition to all other Action Types, there are special IVR Action Types available for handling the call.