[[Enterprise Service Bus Data Handler - Telephony (IVR) Actions]]

====== Enterprise Service Bus Data Handler - Telephony (IVR) Actions ======

===== Purpose =====

This data handler allows a software developer to build a series of actions to implement a Telephony (IVR) call.
	
===== Triggering =====

This Data Source is triggered automatically when an application performs an operation that triggers an [[Enterprise Service Bus Data Handler - Outgoing IVR Call|Outgoing IVR Call ESB]].

To access the action triggers and start building actions, create an [[Action Type - Enterprise Service Bus|Enterprise Services Bus Action]], choose the [[Enterprise Service Bus - Telephony IVR|Telephony IVR]] Option, and then click on the link in the ESB Profile Configuration Page 'Setup Telephony Actions for this ESB Profile'.

{{:ivractionoutgoing.png?nolink|}}

This Data Source can also be triggered when a phone call is received that directs to an [[Enterprise Service Bus Data Source - Incoming IVR Call|Incoming IVR Call ESB]].

To access the action trigger and start building actions, create an Incoming ESB Profile through the [[Enterprise Service Bus|ESB Profile Interface]], choose the Incoming IVR Call Service, and click on the link in the ESB Profile Configuration Page 'Setup Telephony Actions for this ESB Profile'.

{{:ivractionincoming.png?nolink|}}
===== Action Data =====

The [[Action Type - IVR|IVR Action Type]] can only be used here and provide the software developer with many tools to construct a call as they see fit.

==== Processing ====

{{:ivractionprocessing.png?nolink&1000}}