===== Purpose =====
This [[Enterprise Service Bus]] system allows a software developer to set up a series of actions as an Interactive Voice Response (IVR) system, that will execute upon a telephone call either being initialized by, or sent to, a phone number registered by a supported telephony service provider.

===== End User Experience =====
A User of a WorkXpress Application will either make, or receive a phone call from the Interactive Voice Response (IVR) system, based on the actions configured on the IVR triggers.

===== Data Sources =====
The data source selection for an Incoming ESB Profile will determine what helpers and configuration is needed and or available.
  * [[Enterprise Service Bus Data Source - Incoming IVR Call|Telephony (IVR) Incoming IVR Call]]

===== Data Handlers =====
The data handler selection for an Outgoing ESB Profile will determine what helpers and configuration is needed and or available.
  * [[Enterprise Service Bus Data Handler - Outgoing IVR Call|Telephony (IVR) Outgoing IVR Call]]